Apr
1st
Tue
1st
Now here I am, blogging about an incident that could have gone downhill very quickly but was positively effected by a detail in their User Interface. A drop down menu that ignores corporate jargon, came to terms with the fact there may actually be a flaw in THEIR system, and inquired about my emotional state. (via Web Design Blog: Web Design & Innovation in web standards : Viget Labs)
Asking your customers what their emotional state is…brilliant!